We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. Please note that returns will need to be sent to the following address:
312 Miyake, Tangocho, Kyotango-shi, Kyoto, Kyotango, 627-0212, Japan
Please note that if your country of residence is not Japan, shipping your goods may take longer than expected.
You can always contact us for any return questions at firstname.lastname@example.org.
Damages and Issues
Please inspect your order upon receipt and contact us immediately. If the item is defective, damaged, or if you receive the wrong item, we will evaluate the issue and make it right. If the item is damaged, we will cover the return cost.
Please contact us first at email@example.com before you send back any items.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.
Duty, Taxes, and other Fees
All orders are processed and shipped from Japan.
・Customs taxes, import duties, or any possible handling fees are not included in the total of your order.
・Depending on your country’s customs laws, you may be required to pay a tax before obtaining your package.
・TAMIYA RADEN neither requests nor receives this money and does not control the amount.
- For the US, customs taxes may be applied for orders over 800 USD.
- For China, the following taxes may be applied for orders over 5,000 Yuan.
70% Sales Tax
*NOTE: Tax rates are as of January 2023. The rates may change at any time. Please check your local tax laws.